Privacy Policy

This Privacy Policy explains how Lost Soul Store (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or make a purchase.

Information We Collect
We collect the following information when you place an order or interact with our website:

• Name

• Email address

• Billing and shipping address

• Phone number (if provided)

• Payment information (processed securely by our payment providers)

• Order details and history

• IP address and browser information
  We may also collect information through cookies and similar technologies to improve your browsing experience.

How We Use Your Information
We may use your information to:

• Process and deliver your orders

• Send order confirmations and updates

• Provide customer support

• Improve our website and services

• Prevent fraud or unauthorised activity

• Send marketing emails if you choose to opt in

Payment Information
We do not store or handle your credit card details. All payments are processed securely through Stripe or PayPal. These providers use industry-standard encryption and security.

Cookies
Our website uses cookies to:

• Enable core functionality

• Understand website traffic

• Improve user experience
  You can adjust cookie permissions in your browser settings.

Email Marketing
You will only receive marketing emails if you explicitly subscribe or choose to receive them. You may unsubscribe at any time by clicking the link in the email or by contacting us.

Sharing Your Information
We only share information with trusted service providers when necessary to operate our store, such as:

• Payment processors

• Fulfilment and shipping partners

• Website hosting and analytics tools
  These providers are required to protect your information and may not use it for any other purpose.

Data Protection & Security
We take reasonable steps to secure your data and prevent unauthorised access. While no online service is 100% secure, we follow industry best practices to protect your privacy.

Your Rights (GDPR)
If you are located in the EU or UK, you have the right to:

• Access the personal data we hold about you

• Request corrections or updates

• Request deletion of your data

• Object to certain processing activities

• Request a copy of your data
  To exercise these rights, contact us using the email below.

Data Retention
We retain your information only for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes.

Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these sites.

Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us
If you have questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, contact us at:
hello@lostsoulstore.com