Terms & Conditions

Welcome to Lost Soul Store. By using our website or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before purchasing.

General Information
Lost Soul Store provides custom printed apparel and accessories made to order. By accessing or using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian. We reserve the right to update or modify these Terms & Conditions at any time.

Products and Colours
All products are made to order. Colours, placement, and sizing may vary slightly from what is shown on our website due to different screen displays and production processes.

Ordering and Payments
By placing an order, you confirm that all information provided is accurate and complete. All payments are processed securely through Stripe or PayPal. We do not store or have access to your credit card information. We reserve the right to cancel or refuse any order if fraud or misuse is suspected.

Fulfilment and Shipping
Each product is created individually after an order is placed. Fulfilment times typically range from 2–7 business days, followed by shipping. Shipping times vary by region. Lost Soul Store is not responsible for delays caused by customs, postal services, or other external factors. For full details, please refer to our Shipping Policy.

Cancellations
Orders cannot be cancelled once they have entered production, as each item is custom made.

Returns and Refunds
As all items are made to order, we only offer replacements for damaged, defective, or incorrect products. To request a replacement, follow the instructions in our Refund & Return Policy.

Customer Responsibilities
Customers are responsible for providing accurate shipping information at checkout. Lost Soul Store is not liable for lost packages due to incorrect or incomplete addresses.

Prices and Taxes
Prices may change at any time without notice. Taxes are calculated based on your location and included or added at checkout where required by law.

Intellectual Property
All designs, artwork, graphics, branding, and text on this website are the property of Lost Soul Store and may not be reproduced, copied, or distributed without written permission.

Limitation of Liability
Lost Soul Store is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our responsibility is limited to the value of the item purchased.

Third-Party Services
We use trusted third-party services for payment processing, fulfilment, and analytics. By using our site, you agree to the use of these external providers as necessary to operate our business.

Privacy
Your personal information is handled in accordance with our Privacy Policy. Please review it to understand how your data is used and protected.

Governing Law
These Terms & Conditions are governed by the laws of Ireland. Any disputes will be handled by the courts of Ireland.

Contact Us
If you have any questions about these Terms & Conditions, you may contact us at:
hello@lostsoulstore.com