Shipping Policy

All products from Lost Soul Store are made to order. This allows us to maintain high quality and offer worldwide shipping without holding physical inventory.

Fulfilment Times
Each item is produced specifically for your order. Fulfilment typically takes 2–7 business days before shipping.

Shipping Times
Delivery estimates after fulfilment:
Ireland: 2–5 business days
Europe: 3–7 business days
USA & Canada: 4–10 business days
Rest of World: 7–21 business days
These timeframes may vary during busy seasons.

Shipping Costs
Shipping rates are calculated at checkout based on your location. We aim to charge only what shipping actually costs, with no hidden fees.

Order Tracking
Most shipments include tracking. A tracking link will be sent to your email once your order has been dispatched.

Customs and Import Fees
International orders may be subject to customs duties or taxes, depending on your country’s regulations. These charges are the customer’s responsibility.

Incorrect or Incomplete Addresses
Please ensure your shipping address is correct at checkout. Lost Soul Store is not responsible for lost packages caused by incorrect address entry.

Lost or Damaged Shipments
If your order arrives damaged or does not arrive, contact us within 7 days and we will assist with a replacement or investigation.

Contact Us
For help with orders or tracking, contact:
hello@lostsoulstore.com